At The Clientss, we stand behind the quality of our data. However, we understand that issues can occur. This policy outlines when and how refunds are issued.
1. VALID REFUND CRITERIA
You may dispute a lead purchase within 48 hours of the transaction if the lead meets one of the following criteria:
- Invalid Number: The phone number provided at the time of purchase does not exist or is incorrect.
- Duplicate Lead: You have purchased the exact same lead (same phone number) from our platform within the last 30 days.
- Out of Area: The lead is located outside the geographic filter (State/Zip) you selected at the time of purchase.
- Hoax/Spam Data: The contact information is clearly fictitious (e.g., "Mickey Mouse" or "555-555-5555").
2. NON-REFUNDABLE SCENARIOS
Important Note regarding "Change of Mind":
If the client stated they are no longer interested during the call; however, verification records confirm the client requested the service and completed OTP verification, no refund will be processed. We guarantee intent at the moment of capture, not indefinite interest.
We strictly do not provide refunds for the following:
- Already Hired Someone: If the lead has hired another provider between verification and your call, this remains a valid lead.
- No Answer: If the phone rings but is not answered (and is not disconnected), this is not grounds for a refund.
3. DISPUTE PROCESS
To request a credit refund for a specific lead:
- Log in to your Dashboard.
- Navigate to the "My Leads" section.
- Click the "Dispute" button next to the specific lead ID.
- Select the appropriate reason code and submit for review.
Our quality assurance team will review the dispute within 24-48 business hours. If approved, the credits will be instantly returned to your Wallet balance.
4. WALLET DEPOSITS
Funds deposited into your Wallet are generally non-refundable and must be used to purchase leads on the platform. In exceptional circumstances (e.g., accidental duplicate charge), please contact support within 7 days of the transaction.